Know Before You Go

• Can Sparkle Light Festival Sell Out?

  Yes! Even though the light festival is outside with lots of space, we have a limited number of tickets sold for each session so everyone can enjoy their experience.

• Can I purchase tickets at the door?

  Yes. However, sessions do sell out. We encourage you to purchase tickets online to guarantee entrance.

• Is Sparkle Light Festival wheelchair accessible?

  Yes, Sparkle Light Festival is wheelchair accessible by using the elevator located on the north side of the field (3rd base side).

• What is the refund/cancellation policy?

  All sales are final and non-refundable.

• Can I bring my pet?

  Pets are not allowed, however, service and emotional support animals are permitted at Sparkle Light Festival.

• Are suites part of the Rivers Stadium Club?

  The suites are separate from the Rivers Stadium Club. Each suite can hold 10-18 guests and would need to be purchased through our sales staff at 847-636-5450.

• Is this event heated?

  All of the attractions are outside. However, the Rivers Stadium Club and private suites are climate controlled and out of the elements.

• Are upgrades allowed on-site or do we have to preorder?

  If upgrades are available, they can be done on-site. We anticipate the Rivers Stadium Club and suites to sell out most, if not all nights. Tickets are limited and we strongly recommend purchasing tickets ahead of time.

• Do you have to arrive at the start of your time slot?

  Guests can enter the park any time during their time slot.  We highly recommend entering at the start of your time slot to ensure enough time to enjoy the festival. The Rivers Stadium Club and suites will be cleared out at the end of each time slot.

• What is the weather policy?

  Sparkle Light Festival is an outdoor event and will run during rain, shine or snow. If we need to cancel due to extreme weather we will post an alert on the website home page. An email will also be sent to the ticket purchaser about any closures.

• Will there be food or drinks?

  Yes, concession stands will be open during the festival with food, soft drinks, beer and wine.

• Are there any public restrooms available?

  Yes, restrooms are located on the concourse level, suite level and the Rivers Stadium Club.

• I have an issue with my ticket, is there someone to call?

  Yes! You can call 847-636-5450 for questions about tickets.

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